PM
Palesa M
1 reviews | Active since Dec 2012
14 Sept 2017, 16:12
Appalling Customer Service
Placed an online order on the 5th Sep 2017 and it has been the most unpeasant shopping experience. First i never received email confirming my order or with order number and no communication on delivery. One line was cancel even though it showed stock when i ordered and the 2nd line came incomplete, i paid full price for the item and no communication on when i will be receiving the rest of the items. Phoned their online call center on Wednesday spoke to Bongi Mthethwa and asked for manager Thabo Foromo to call me back following day and never received a call and my quiry still not resolved. Online shopping is meant to be convinient but they Boardmans one is inconvenient and level of customer service is appaling.
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Replies (2)
Boardmans's replyOfficial
15 Sept 2017, 11:52We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with an update. We also request that you contact ***to provide your order number, this will enable the online team to assist urgently on the incomplete order query. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's reply15 Sept 2017, 11:52
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with an update. We also request that you contact ***to provide your order number, this will enable the online team to assist urgently on the incomplete order query. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
PM
Palesa M's updateReviewer Update
15 Sept 2017, 12:52I did receive my order number telephonically two days and no one has got back to me on my query and you are again referring to the same people that have failed to give me answers even their management doesn't do follow ups.
What guarantees do I have that this will be handled at all? Order number: ********** 45
PM
Palesa M's update15 Sept 2017, 12:52
Reviewer Update
I did receive my order number telephonically two days and no one has got back to me on my query and you are again referring to the same people that have failed to give me answers even their management doesn't do follow ups.
What guarantees do I have that this will be handled at all? Order number: ********** 45