Apalling customer service

<p> </p> <p>I had required a few appliances</p> <p>Seeing boardmans had a special where you be discounted for spending a certain amount I decided to call the store and request if this offer was to al items. The agreed. I decided to vist the store on the 14/022/2016 .picked appliances I required. Tried to open my account which refused because of a problem with my salary document. Anyways I manage to sort payment. When I go to till they tell me appliances not discounted. But I had called any ways I take kenwood multi pro which I required urgently</p> <p>On firsr day of use motor starts smoking and switches off. I had uses as instruction manual had indicated. I called and asked for a refund. the ask to bring it in. I bring it in on Sunday. In front of all they test. Machine switches on. They don't find a problem</p> <p> Ask me to take it back. I come back and I have the same problem. I thought it might be the ingredient I am using. So let me try making dough which manual says it should do. Same problem. Appliance smokes . Call again. Say I should come back and inform before coming so they can but Ingredients and test machine out. I will not be going back to the store for wasting my time and money. </p> <p>All I want is my refund. </p> <p>I have made numerous calls to edcon,Regional manager And others. </p> <p>All with similar reply.</p> <p> My reference numb</p> <p> ********** 044/GO</p>