RK
Ruth K
1 reviews | Active since Jun 2014
18 Feb 2015, 15:30
Annoyed Client
I placed my order online on the 5/11/2014 on Boardman's site and paid. On the 12/11/2014 I phoned to follow up on my order and was delivered eventually on the 13/11/2014. My order was incomplete so I phoned Boardman's back and spoke to Godfrey who promised to deliver by the end of that week. I waited in vain and send an email on the 10/12/2014 to which I only received a response on the 16/12/2014 and they promised to credit my account as I had bought with my thank you card from Edgars. After a week I went to Boardman's in East gate with my receipt of delivery to try and get a credit for the items that where not delivered. They refused and referred me to Boardman's in Four ways. This all was frustrating and instead gave them a call again but still in vain no credit was done on my account. I am very annoyed with this poor customer service as I have had my Edgars account for more than 5 years now. All I need is my credit and I pay off the remaining balance on my account and close it.<br> <br> Annoyed,
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Boardmans's replyOfficial
19 Feb 2015, 11:09Hello Ruthie558,
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Boardmans's reply19 Feb 2015, 11:09
Official
Hello Ruthie558,
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,