1 reviews | Active since Jun 2011
ANGRY AND FRUSTRATED
i wrote and compalin about Boardmans bad pathetic service . i got feedback 18/07 with reference ***/GO apologising and matter has been escalated don't know how many times , i wrote again got response 30/07 again apologising with no feedback when am i going to get my money back. i called the call center 05/08/***3925 choose option 1 i've explained myself and i was put on hold for 20 minutes and after long hold the call was disconnected. i will be going on maternity leave soon and i will not be able to do the follow ups , again i'm asking for my money back, i want someone to call me back and i mean it when i say i do not want any apologies and your empty promises the feedback i want is the date when my money will be paid into my account . I AM REALLY SICK AND TIRED. I WILL BE FORWARDING THIS TO THE CEO '
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you.
As per our telephonic discussion kindly note your refund is being processed and we apologise for the delay in response.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you.
As per our telephonic discussion kindly note your refund is being processed and we apologise for the delay in response.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***