1 reviews | Active since Dec 2012
Advertising a product which is not available.!
have been searching for the Jamie Oliver garlic press n slice and came across the item on your website a few weeks ago. I attended Boardmans Cresta and placed an order for this as I was advised that this particular store did not keep such items. I followed up with the store and waited for two weeks believing that the item had been ordered. I was then told that it was at your Design Quarter store to which I attended and was advised that they never received this item and to their knowledge no other store had.<br> <br> I am shocked that you would advertise an item that none of your stores carry. I believe that this is against the law to falsely advertise and mislead. <br> <br> I have waited patiently for the item and I have now wasted my time going to your stores only to be disappointed. Shame on you Boardmans!
Service is a priority at our stores and we must apologise for this lapse in service. Our attempts to contact you at 10:21 on the 12/02/14 were unsuccessful, please note that we have lodged an official complaint on your behalf, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us, be reassured as measures will be taken to avoid the re-occurrence of this nature.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our stores and we must apologise for this lapse in service. Our attempts to contact you at 10:21 on the 12/02/14 were unsuccessful, please note that we have lodged an official complaint on your behalf, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us, be reassured as measures will be taken to avoid the re-occurrence of this nature.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***