1 reviews | Active since Mar 2009
Accounts incorrectly billed
Order placed with Boardmans- appalling / shocking customer sales and services <br> ***8/10/2015 Ganief Elloker R6,279.70 Cancelled View Order | Reorder<br> <br> <br> The above order was cancelled as indicated but to my astonishment I was invoiced for R6 279 .70 which was cancelled. <br> <br> Order # Date Ship To Order Total Order Status <br> ***7/10/2015 R5,009.73 Complete View Order <br> <br> <br> Order : 1 x Kenwood juicer. Kenwood prospero mixer, 3 x kenwood grinders and Multi purpose slicer<br> The above order was placed 27 October 2015 and it was delivered 12 November 2015 after many calls to the call centre without much joy. I received a call on 14 November 2015 advising me that the White Juicer ordered is no longer available and I requested that balance of the order be delivered. <br> Too my surprise the White juicer was delivered but the Kenwood mixer was not included. The invoice was for the full order = R 5 009.73. 12 November 2015 , I spoke to Lincoln *** who indicated that he will come back to me regarding the mixer not included and until now no call from him. I was charged for R 5009.73 although the mixer was not included. I 'm totally shocked by the
Kindly note we tried contacting you telephonically at about 11:28 but we could not reach you. (Unable to leave a voice message).
Please accept our sincere apologies in regards to the lapse in service experiences overall.
We would like to confirm receipt of your notice confirming a request to cancel order number *** to the value of R 6,279.70. The order in question was cancelled and a credit is under processing currently and it will be passed on to your account.
Upon further investigation please be advised a credit was passed on to your account on the 16.11.2015 for the Kenwood Mixer - amount passed is R 2,099.96. Therefore we can assure you that all credits passed on to your account will be consolidated and passed on to your account - proof of all action plan taken will reflect on your next statement.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Kindly note we tried contacting you telephonically at about 11:28 but we could not reach you. (Unable to leave a voice message).
Please accept our sincere apologies in regards to the lapse in service experiences overall.
We would like to confirm receipt of your notice confirming a request to cancel order number *** to the value of R 6,279.70. The order in question was cancelled and a credit is under processing currently and it will be passed on to your account.
Upon further investigation please be advised a credit was passed on to your account on the 16.11.2015 for the Kenwood Mixer - amount passed is R 2,099.96. Therefore we can assure you that all credits passed on to your account will be consolidated and passed on to your account - proof of all action plan taken will reflect on your next statement.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
