AG
Anisah G

1 reviews | Active since Feb 2016

07 Mar 2016, 13:01

Absolutely worse services ever from Boardmans

Edcon owes me R311.94 since 7 January 2016. Please see order number ***. Its been exactly 2 months ago and to date I have not received my refund. <br> I spoke to too many people, made to many calls to the Edcon &amp; Boardman's online &amp; sent too many emails to you. When I call Boardmans online on the number *** they just keep on passing me to various people, causing me to hold the line for 14 minutes and above. The last call was 19 minutes in total. EVERYTIME I call this is what happens. Please see attached proof. This is unacceptable and very unprofessional. I've even called the number *** also with no satisfaction. <br> This will be my very last email to you. I feel that I have now given Edcon / Boardmans online more than enough time to process this and to refund me, however I do not get any satisfaction. You called me Friday last week. I told you I was busy at the time and asked you to call me back in a half an hour. Im still waiting on your call..... <br> I reported Edcon on Hello Peter on the 29 February 2016, I then received a online reply with a refence number ***/GO<br> To date..... NO OTHER FEEDBACK AND NO REFUND!!!!<br> <br>

0
Replies (1)
Boardmans
Boardmans's reply08 Mar 2016, 09:03
Official
Hello Anisahg,

We have liaised yet again with the higher management from the Ecommerce team and they will certainly look into the matter reported by our valued customer . We apologise for any frustrations incurred. Your reference number remains as follows ***/GO.

Kind regards,
Customer Experience Team
Call Centre: ***.