tB
tracey B
1 reviews | Active since Jul 2015
20 Jul 2015, 11:04
ABSOLUTELY PATHETIC CUSTOMER SERVICE
I made a purchase on 24 June, of which 1 item was out of stock. To date, I have not received my refund. I made another online purchase on 6 July for which I was debited twice. I have sent my bank statements twice and have made numerous calls daily. Everyone that I speak to promises to call me back but this has not happened. All that I want is my money back so that I never have to deal with the bunch of *********** and unprofessional staff at Boardmans Head Office. This morning I called thrice and the call was dropped each time. I'm so livid with this damn service.
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Boardmans's replyOfficial
20 Jul 2015, 13:11Hello TJCY,
Thank you for bringing this matter, we apologise for the inconvenience caused to you. As per our telephonic discussion, kindly note that your query has been escalated to the relevant department to investigate further upon findings feedback will be communicated back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter, we apologise for the inconvenience caused to you. As per our telephonic discussion, kindly note that your query has been escalated to the relevant department to investigate further upon findings feedback will be communicated back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply20 Jul 2015, 13:11
Official
Hello TJCY,
Thank you for bringing this matter, we apologise for the inconvenience caused to you. As per our telephonic discussion, kindly note that your query has been escalated to the relevant department to investigate further upon findings feedback will be communicated back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter, we apologise for the inconvenience caused to you. As per our telephonic discussion, kindly note that your query has been escalated to the relevant department to investigate further upon findings feedback will be communicated back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***