1 reviews | Active since Oct 2012
a compliant about my complaint about feedback
Last week I sent a complaint, I have gotten a reply that they attempted to call me ONCE, and not again. I called Edgars customer care spoke to Prenell on 2 October 2015. She advised that they have escalated to Boardmans Online. M y concern as I stated to her was that they will not get back to me even though they have escalated, well they did not and I still have an unused PAN!!!<br> THIS HAS GOTTEN REALLY BAD AND REDICULOUS, I WANT THE LID, I WANT SOMEONE TO CONTACT ME, THIS IS *****ING, THIS IS LYING AND FALSE ADVERTISING ! THIS COMPLIANTS PROCESS NEEDS TO CHANGE AND SOMEONE SHOULD ANSWER THE DAMN PHONE!<br> <br> The advert for the Pan and lid was removed from the site, now tell me why after I sent my compliant to their email initially, no still no contact with me
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused, as we can understand the frustration of not being provided with feedback where it was promised.
Kindly be advised that your query has been forwarded to the online department to look into and advise urgently.
Feedback will then be provided to you as soon as possible
The reference for your query is as follows: ***/GO
Again we do apologise for the inconvenience caused to you and thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused, as we can understand the frustration of not being provided with feedback where it was promised.
Kindly be advised that your query has been forwarded to the online department to look into and advise urgently.
Feedback will then be provided to you as soon as possible
The reference for your query is as follows: ***/GO
Again we do apologise for the inconvenience caused to you and thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***