KC
Kundai C
1 reviews | Active since Dec 2012
18 May 2015, 18:02
5 months and still no credit or refund
I placed an order for a few items in January 2015. A few days after placing the order there is a gentleman who phoned to inform me that one of the items I ordered ( picture frame wall clock) was not available and was to be sent to me at a later stage. We are now in May and my account has still not been credited for the short stock item. I have queried several times and have on odd occasions been informed I will be credited. Now I dodnt even get a reply. What surprises me is that this a large retailer who seems to have customer care or account management.
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Boardmans's replyOfficial
20 May 2015, 11:25Hello Murehwa,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note the matter raised has been escalated to the E-Commerce team and they will be assisting soon.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note the matter raised has been escalated to the E-Commerce team and they will be assisting soon.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Boardmans's reply20 May 2015, 11:25
Official
Hello Murehwa,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note the matter raised has been escalated to the E-Commerce team and they will be assisting soon.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note the matter raised has been escalated to the E-Commerce team and they will be assisting soon.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***