TV
TERESA V
1 reviews | Active since May 2014
05 Feb 2015, 15:42
3 weeks & no refund/out of stock sales/no service
I ordered items on the Boardmans online sale (15/1/2015)<br> On the 19/1/2015, I was contacted to be told that the items were in fact out of stock.<br> Since then the feedback I've received, after numerous emails &
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Boardmans's replyOfficial
06 Feb 2015, 09:40Hello Tess0305,
Thank you for bringing this matter to our attention, we must apologise for the time taken to action your online order refund. As per our telephonically discussion kindly note that your concerns has been escalated to Boardmans online management to address accordingly thereafter concrete feedback will be reverted back to you shortly.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the time taken to action your online order refund. As per our telephonically discussion kindly note that your concerns has been escalated to Boardmans online management to address accordingly thereafter concrete feedback will be reverted back to you shortly.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Boardmans's reply06 Feb 2015, 09:40
Official
Hello Tess0305,
Thank you for bringing this matter to our attention, we must apologise for the time taken to action your online order refund. As per our telephonically discussion kindly note that your concerns has been escalated to Boardmans online management to address accordingly thereafter concrete feedback will be reverted back to you shortly.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the time taken to action your online order refund. As per our telephonically discussion kindly note that your concerns has been escalated to Boardmans online management to address accordingly thereafter concrete feedback will be reverted back to you shortly.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***