3 MONTHS TO PAY BACK REFUND

I placed an order on the Boardmans site on 30 November. It was delivered with one of the items outstanding. Boardmans dispatched a voucher for the inconvenience but no details as to what would be done about the outstanding item. <br> I called them to check and they said they would pay the amount back into my account and that has still not been done. I have phoned the contact centre over 5 times and still nothing. One of the occasions I was told a manager would call me back which still hasn't happened. <br> I am a fan of online shopping and with other online markets this kind of thing doesn't happen because firstly you are informed when a product is no longer available and secondly they would simply refund your account. This has been highly frustrating because I keep being told that the refund is being made but it never happens. <br> As I type this I have been holding for nearly 20 minutes. <br> If you can't do online, don't do online!<br>