MA
Muhammed A
1 reviews | Active since Feb 2016
24 Feb 2016, 21:17
3 months and no refund
On 11 December 2015, I purchased 4 Kenwood fans from Boardmans, online.( 2 floor and 2 pedestal).<br> <br> Order number: ***<br> <br> Around 21 December, I received a phone call that only floor fans are in stock, so they will send me the floor fans and refund me for the pedestal fans.<br> I received the 2 floor fans, however I still haven't received my refund of R1499.92 for the pedestal fans.<br> <br> It's now almost 3 months<br> <br> Every time I phone, I am told that the matter is being escalated but still haven't received a refund.
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Boardmans's replyOfficial
25 Feb 2016, 09:25Hello Abba5,
We have escalated the complaint to the Ecommerce team management to address as our valued customer is not happy that you have not received your refund of R1499.92, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Ecommerce team management to address as our valued customer is not happy that you have not received your refund of R1499.92, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply25 Feb 2016, 09:25
Official
Hello Abba5,
We have escalated the complaint to the Ecommerce team management to address as our valued customer is not happy that you have not received your refund of R1499.92, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Ecommerce team management to address as our valued customer is not happy that you have not received your refund of R1499.92, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.