DM
Danny M

1 reviews | Active since Oct 2017

11 Oct 2017, 13:38

3 Days Before our Wedding !!!!!

To Whom this may concern I am totally and utterly discusted at what has just happened. My fiance and i spent hours a few weeks ago putting a long list of items together over 2 or 3 nights for products we would like our guests to buy for our wedding day THIS SATURDAY 14TH OCTOBER. Now we find out 3 days before the wedding that Boardmans online and our wedding list is not available in store for our guests to select a gift. On top of this the "so-called site maintenance" has been down for 2 weeks already. This means none of our guests has had access to our registry list (RW ********** 65) nor were we informed by anyone at Boardmans that the site was going DOWN FOR MAINTENANCE. This is a planned maintenance not a spur of the moment. Hence you have done your upmost best to spoil our idea's for wedding gifts and left our guests not having a clue what to buy. That is exactly the whole point of doing the registry in the first place. This has got to be the worst POSSIBLE SERVICE, AT THE WROST POSSIBLE TIME I HAVE EVER, EVER COME ACROSS!! Not even the decency to contact us, when you have all of our details to inform us the site would be done to give us a chance to change our registry to another retailer. THIS IS UNACCEPTABLE AND EXPECT THIS TO BE TAKEN EXTREMELY SERIOUSLY AND TO THE VERY HIGHEST LEVEL OF YOUR GROUP OWNERSHIP. No amount of apologies can make amends for such a shambles and distain for a clients needs. A very unhappy Bride and Groom

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Replies (1)
Boardmans
Boardmans's reply12 Oct 2017, 10:31
Official

We attempted calling you but you were unreachable. We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the Online team regarding the wedding registry complaint as the website is not working , they will action and revert back to you ,however they will need your order number for the registry to be able to look into the matter urgently. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.