ZV
Zaid V

1 reviews | Active since Aug 2009

20 Aug 2015, 11:40

1.5 months-still not received my complete order

Made an on-line purchase on 1 July,<br> Supplier called a few days later to say that they do not have all the items in stock and if I would like part shipment to be made.<br> I agreed and received part of the delivery as discussed.<br> <br> Problem started when I did not receive the balance of my order. I made numerous calls to call center and Design Quarter store (who fulfilled the order) and was told that they will ship the balance of my order.<br> <br> A few weeks later I received part of my remaining order and heard nothing back from Boardmans.<br> I then made additional calls tp the call center and the store and spoke to a manager who assured me that they will fulfill my order.<br> <br> It has been over a week and I still have not heard from Boardmans.<br> I am tired of calling them and explaining the entire situation without receiving any resolution at the end of it!<br>

0
Replies (1)
Boardmans
Boardmans's reply25 Aug 2015, 09:10
Official
Hello Zaid Vawda,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.

As per our telephonic discussion, kindly be advised that your query has been forwarded to the online team to look into and assist.

Feedback will then be provided to you

The reference for your query is as follows: ***/GO

Thank you for your patience and understanding.

Kind regards,
Edcon customer experience team,
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