PROFESSIONAL PUBLIC POST – BOA BEAUTY BAR TABLE BAY MALL

I am sharing this post to raise awareness about an ongoing issue with BOA Beauty Bar Table Bay Mall, following multiple disappointing experiences.

My first poor experience was on 10 June 2025, when the same branch delivered a substandard nail application. Despite that, I decided to give them another chance. On 9 October 2025 (Booking *** at 15h30), I returned for a fill. My previous full set had been done on 23 September 2025 — only 16 days earlier.

According to BOA’s own published policy:

“A fill is due after a maximum of 16 days, and BOA will only do one fill.” (Source: boabeautybar.co.za/pages/policies )

Despite being within this timeframe, I was told I could not have a fill and had to pay for a full new application. During the treatment, I raised concerns about the application being too thick and forming bubbles, but my feedback was disregarded. I later discovered that I had been blocked on Fresha, which now prevents me from booking at any BOA branch.

This was not an isolated mistake — it reflects a repeated lack of professionalism and disregard for customer feedback. Blocking a paying client for raising a legitimate complaint is not only unacceptable, it also runs contrary to the Consumer Protection Act, 68 of 2008, which protects every consumer’s right to fair, transparent, and respectful treatment without retaliation.

I have submitted a formal complaint to BOA Head Office requesting:

Reinstatement of my Fresha booking access.

A written apology for the repeated poor service.

Confirmation that staff conduct and policy enforcement will be reviewed at the Table Bay Mall branch.

This post is not intended to discredit the brand but to encourage accountability and highlight the importance of treating all customers with consistency, respect, and professionalism.