Gaslighting and victimization from Boa Customer service

No Stars! I have been supporting this nail salon(visiting different branches) for over a year for my monthly gel nail overlays. I do the same shade K143. Visited the Sandown branch for the second time on the 7 November, booked via the customer service center and they got the date wrong firstly, the salon made a plan and fitted me in. The Nail tech Ruth was distracted, not paying attention, rushing the gel application and curing process. She bruised and made my cuticles bleed. A few hours later the gel started to lift from the cuticle area due to product flooding and I was flicking the gel flakes off. I sent the pics to customer service and they responded initially by apologizing and stating they will sort out. The morning was a completely different experience, someone ND began throwing accusations and gaslighting and victimizing me. Stating she spoke to nail tech and I’m tampered with my gel as I didn’t like the colour, from the images she continued her harassment of me lying about my experience and that the application was perfectly done. The stress and anxiety this place caused was shocking. I still went to the salon and showed the manager who agreed with me that the application was not done correctly and my nails will be redone. However the trauma and anxiety caused by this company was disgusting. My cuticles are butchered and my nail beds are so sore. No remorse or apology received.