JW
Jakob W

1 reviews | Active since Sept 2020

23 Jan 2024, 14:54

So disappointing 😞

So I trade in my Renault kwid in which I bought at a previous dealership so there was nothing wrong with the car so I decided to trade it in at Bna parow so they help me quickly with the trade in so I am a first time buyer so the sales rep assist me with everything say the car is service manager tell me we going to walk with me the road regarding the car so after 6 months the warranty falls away so I have decided to take out my own warranty cuz something happened with my clutch so I did do that and when it come to the claim process they asked me the service book the mileage for the previous service and the current kilometers on the car so then I noticed that the current kilometers and the previous service histories are not corresponding the previous service kilometers is far more then the current kilometers so I went in to the branch they tell me they will investigate so I was waiting since for ever than finally they come back to me asking if they can do a application to see if I may qualify for a other car so that I can bring that one in but unfortunately I have join debt review so the application will not be successful so they tell me they can't assist with that now I pay alot of money for a car I don't know the real kilometers and the communication is very poor I could've stay at my previous dealership

0
Replies (9)
BNA MOTORS
BNA MOTORS's reply23 Jan 2024, 15:18
Official
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please could you contact me at *** or call our team at *** WhatsApp friendly 
BNA MOTORS
BNA MOTORS's reply24 Jan 2024, 09:34
Official
Noted
BNA MOTORS
BNA MOTORS's reply29 Jan 2024, 15:59
Official
Will make contact soon 

JW
Jakob W's update05 Feb 2024, 16:49
Reviewer Update
Still no feedback πŸ˜” just empty promises
JW
Jakob W's update27 Feb 2024, 20:48
Reviewer Update
More then a month now still waiting on feedback
BNA MOTORS
BNA MOTORS's reply10 Apr 2024, 08:34
Official
Good Day 

We have tried to contact you but no reply 

We will however try again 

Thank you 
JW
Jakob W's update10 Apr 2024, 11:50
Reviewer Update
You can contact me anytime from now on thanks
JW
Jakob W's update15 Apr 2024, 09:43
Reviewer Update
Still waiting for the call or is this just to show people you really deliver poor services I could've stay ma with my previous dealership cuz now I'm driving with a car that I don't even know the actual kilometers i want to get it service but I'm so scared for more surprises 😫 😩
BNA MOTORS
BNA MOTORS's reply30 Apr 2024, 15:17
Official
.