Lack of Service, communication and effectiviness

Let' start in March 2023 when I purchase my vehicle.

From the get-go the engine management light has been on. The car has been there 3 times. The 1st and 2nd time no faults were found in my car and explained to me about the exhaust, which made sense at the time, but nothing was done about it. I then nagged again about my car's engine management light, about the weird sound I heard when driving at the fuel pump and the ping sound (I informed him about 11 August) we heard when we drove the car.

Also, not to forget, on the 26th of April you had to dispatch someone to replace a broken aircon (they sold the car to me with a broken AC belt) belt at home that was sorted.

After my car's 3rd visit to their workshop the engine management light was off, aftersales said he heard no ping sound and nothing wrong with the fuel pump (taking into account this is in my warranty period with BNA Motors). After my car came back the 3rd time, I told aftersales guy about the fuel gauge that drops down and 1 min later goes back to normal.

He told me I should take off the main battery, unplug it and plug it back in to solve my problem (me being a female in South Africa, I should probably stop somewhere and do this), most new FORD bakkies and cars also have this problem. I still have this problem to date. Aftersales did not attend on 18 August 2023, I was told he didn't do that. 7 months later my car is now broken, I called BNA Motors to assist, and they blew me off. No client support anything after the aftersales guy told me BNA Motors will always support in any way possible, they can for their clients. Only to find out I am no longer on the system because it is out of warranty and changed systems, but the car was bought in March we in October same year! I am being treated with so much disgrace and as if I am not being seen after I bought a car from them. The dealership closed the deal and left me to fend for myself.

My car is booked in by Ford, and I require full reports of everything. As we want evidence of what was done in writing. I am not sure what BNA Motors thinks of its clients, but I am disgusted with the way I was treated, the support and thinking I am stupid. On 28 July 2023 the aftersales guy was aware of my car's fuel pump error (he had pictures and a voice note I immediately sent him). Aftersales said it was the float but yet failed to do anything about it.

To summarize I required all documentation that the car has with them, but they are stalling time to get this to me.

I will not recommend anyone here ever!