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ghadija D
1 reviews | Active since Feb 2025
30 Jul 2025, 16:31
i had a mechanical issue with my car , sent it in to the workshop & upon receiving it the spare wheel that was on my car was not my spare wheel that was in my boot , i am extremely upset as these are the people we supposed to trust
i had a mechanical issue with my car , sent it in to the workshop & upon receiving it the spare wheel that was on my car was not my spare wheel that was in my boot , i am extremely upset as these are the people we supposed to trust . i contacted them and ofcause they denied it and said the spare wheel on my car is the one that was in my boot , mind you my spare wheel was a normal standard rim it was not a “ steelie “ like they call it !!
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BNA MOTORS's replyOfficial
12 Aug 2025, 11:06Dear Ghadija
Thank you for your feedback and for bringing this matter to our attention.
Please allow us to clarify that the spare wheel currently on your vehicle — the steel rim (commonly referred to as a "steelie") — is the same one that was removed from your boot in your presence. At no point was there a substitution or exchange of your wheel with another.
We understand your concern and take such matters seriously, especially when it comes to trust and transparency. If there is still uncer*****y or if you would like to further inspect the spare wheel together, we would be more than willing to accommodate you for a follow-up assessment.
Please don’t hesitate to reach out if you have any additional questions or if there is anything further we can do to assist.
Kind Regards
Thank you for your feedback and for bringing this matter to our attention.
Please allow us to clarify that the spare wheel currently on your vehicle — the steel rim (commonly referred to as a "steelie") — is the same one that was removed from your boot in your presence. At no point was there a substitution or exchange of your wheel with another.
We understand your concern and take such matters seriously, especially when it comes to trust and transparency. If there is still uncer*****y or if you would like to further inspect the spare wheel together, we would be more than willing to accommodate you for a follow-up assessment.
Please don’t hesitate to reach out if you have any additional questions or if there is anything further we can do to assist.
Kind Regards
BNA MOTORS's reply12 Aug 2025, 11:06
Official
Dear Ghadija
Thank you for your feedback and for bringing this matter to our attention.
Please allow us to clarify that the spare wheel currently on your vehicle — the steel rim (commonly referred to as a "steelie") — is the same one that was removed from your boot in your presence. At no point was there a substitution or exchange of your wheel with another.
We understand your concern and take such matters seriously, especially when it comes to trust and transparency. If there is still uncer*****y or if you would like to further inspect the spare wheel together, we would be more than willing to accommodate you for a follow-up assessment.
Please don’t hesitate to reach out if you have any additional questions or if there is anything further we can do to assist.
Kind Regards
Thank you for your feedback and for bringing this matter to our attention.
Please allow us to clarify that the spare wheel currently on your vehicle — the steel rim (commonly referred to as a "steelie") — is the same one that was removed from your boot in your presence. At no point was there a substitution or exchange of your wheel with another.
We understand your concern and take such matters seriously, especially when it comes to trust and transparency. If there is still uncer*****y or if you would like to further inspect the spare wheel together, we would be more than willing to accommodate you for a follow-up assessment.
Please don’t hesitate to reach out if you have any additional questions or if there is anything further we can do to assist.
Kind Regards