Extremely disappointed, sold a faulty car and refusing responsibility

I am extremely disappointed and frustrated with the service from BNA Motors. I bought a Hyundai H1 (2015 model) from them cash in September 2025. A few months later, the vehicle broke down completely, and I took it back to them expecting honest support and accountability.

Instead of helping, they told me they suspect the problem might be the engine, but they are not sure — and that I must buy whatever parts they might need, while they will only cover the labour. This is unacceptable, especially because no faults were disclosed when I bought the vehicle.

To make things worse, they said they cannot fix my car now because they have “too many cars to fix,” and I must wait until sometime in January. This means I am stuck without the car I paid for in full, and I have already lost business because my vehicle is out of service.

I trusted BNA Motors, but I feel completely let down. Selling a faulty vehicle and then delaying repairs for months is incredibly unfair to customers. I hope others will be careful when dealing with this dealership.