1 reviews | Active since May 2016
Disappointed Customer 😞 || Incompetence?
Claudia Burns bought a vehicle from the Goodwood branch, from Jay, on 16 October 2021.
Absa Vehicle Financing is still contacting her to say that her car has not been settled (the one that she's traded in), and that it's still on her name.
This is leaving an incredibly bitter taste in both of our mouths, because I am embarrassed to have given such good reviews, because now, they might be walking into the same unwelcoming experiences.
The last time I checked, it was on the branch or company to sort this out.
It's nearly 2 months since it was official, and yet it's a really bad experience. If there weren't so many financial implications, then I would've suggested that she brings this car back and walk straight into a completely different dealership.
I'll be sure to share her honest experience wide and far.
we trust you are well. We do see that you are speaking on behalf of someone else. We have made contact with Ms. Burns via email to resolve her concerns however she has not rep**** to our email sent out to her.
We do strive to assist our clients wherever possible. She can contact our after sales department via email at *** in order for us to assist her and have her concerns resolved. If she prefers discussing via telecom she may call the after sales department or WhatsApp them at ***. We will also be contacting her.
Thank you.
Kind regards,
BNA management team
we trust you are well. We do see that you are speaking on behalf of someone else. We have made contact with Ms. Burns via email to resolve her concerns however she has not rep**** to our email sent out to her.
We do strive to assist our clients wherever possible. She can contact our after sales department via email at *** in order for us to assist her and have her concerns resolved. If she prefers discussing via telecom she may call the after sales department or WhatsApp them at ***. We will also be contacting her.
Thank you.
Kind regards,
BNA management team