BNA Parow - Horrible service!!!

Horrible service!!!

So last month, July 2025 i purchases my very first car by BNA Motor by the Parow branch. I was very excited for my first car but there were a few questionable things that happened. The sales agent delayed delivery, informing me the car has gone for a polish. I received the car without a polish. When i inspected the vehicle I saw a few faults, the service record was behind, wheel spanner is missing, the rear number plate light on the bumper was not working. A few days after that, I drove with the car and noticed a major issue, a electrical issue which was not relayed to me before purchasing the vehicle. I informed the sales agent about the issue and he informed me i must bring the car in, so I asked my father to take the car in to Parow and I stay in Paarl. The car was there from 8h00 in the morning to 17h00 in the afternoon. All that was done was the service. my question is how can one service take this long? all the other issues were left unresolved. I told him that these issues needs to be fixed and he told me I can bring in the car on the Saturday. He asked that I came early at about 08h00, he didn't even have the decency to show up until 10h00. (just a bit of background, it is a VW Polo Vivo and i do have a tracker installed in the vehicle). So throughout the day when me and my father were walking around in Parow I was the one that kept asking about the status of my car and every time I was assured the are working on it. At 12h00 he informed me they are finishing up with the vehicle and he told us we can wait on the floor. My father asked if we can see the car, to our surprise nothing has been done, the only thing that was done was the one light on the rear bumper (number plate light). The petrol cap was also not working properly. So i questioned how can we wait for 5 hours but only the bare minimum was done. After back and forth with the sales agent, head office and After Sales, he told me I can bring in the car for the electrical issue. I also tested the battery thinking it was because the battery was flat but it was in perfect condition. They came to pick up my car, it spend the whole week in Parow by their workshop and because of the electrical issue my radio rebooted to safe mode. he took a photo and showed me the radio was sorted out and was playing, all the other issues were done and just the electricals. So I got updates on my phone from the tracking company that my battery has been disconnected as they were working on the issue. By the time I got my car (23 August 2025) the radio has been reset again, there is a airbag warning light on my dashboard, the battery cover is missing and exposed. They now want me to bring in my car again so the issue can be checked at but my question is why has this not been resolved in the prior month when they had ample time to sort everything out. Disgusting Service, Arrogant Sales Person. His name is Hayden. You should first inspect your vehicle before buying a car there. When i asked the After Sales about the issues regarding my radio they told me I must contact VW to get the safe code as if they don't have the safe code. They are refusing to give it to me making the radio obsolete. I do not want to take my car in again as each and every time I take it in it comes back with more problems. Also be very careful when taking your car in as they do take parts of other cars and put it on your and vice versa, this has happened to me where I firsthand have seen it when the replace my petrol cap that did not lock. . Be careful when dealing them.

Please don't get me wrong, it was only this one sales person that has ruined my whole experience. I am sure there are good sales agents that do you right but he was not one of them.