MN
Moonsamy N
1 reviews | Active since Feb 2022
28 Feb 2022, 12:55
BNA MOTORS POOR SERVICE DELIVERY
I purchased a vehichle from BNA motors at a cost of 133000. The vehichle arrived dirty and unwashed with no fuel in the tank. There was no carpets . Arial , scratched on the door and rubber on the drivers side where someone tried braking in when the vehichle was being delivered. Once the agreement was done I noticed that the vehichle had a lot of defects which includes mechanical breakdown of the gearbox and burp canister. I am now sitting with another problem where I found out the catalytic converter needs to he replaced and there is a hole in the exhaust silencer. I took out a warranty from BNA aftersales and to date the manager. The salesperson and the aftersales warranty departments are a mission to get hold of. The numbers for the company doesn't exist anymore and the manager and sales team doesn't answer their phones.
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BNA MOTORS's replyOfficial
28 Feb 2022, 19:54Good day Mr. Naidoo,
We trust you are well. We followed up on the events that took place. The manager that assisted you with your purchase has apologised and the company then deposited funds to you for the fuel and cleaning of the car. We however do apologise for that inconvenience but the vehicle was delivered to you and it became dusty during the delivery. The driving company should have taken it for a clean before delivery but our company has dealt with the the matter.
We are aware that you encountered some difficulty with your vehicle whilst you were away from Cape Town and drove to Durban. The after sales department then assisted you in Durban and the vehicle was repaired there in Durban. We are still assisting you. However this does take time.
We trust you understand and we have made contact with you today already.
Kind regards,
BNA management team
We trust you are well. We followed up on the events that took place. The manager that assisted you with your purchase has apologised and the company then deposited funds to you for the fuel and cleaning of the car. We however do apologise for that inconvenience but the vehicle was delivered to you and it became dusty during the delivery. The driving company should have taken it for a clean before delivery but our company has dealt with the the matter.
We are aware that you encountered some difficulty with your vehicle whilst you were away from Cape Town and drove to Durban. The after sales department then assisted you in Durban and the vehicle was repaired there in Durban. We are still assisting you. However this does take time.
We trust you understand and we have made contact with you today already.
Kind regards,
BNA management team
BNA MOTORS's reply28 Feb 2022, 19:54
Official
Good day Mr. Naidoo,
We trust you are well. We followed up on the events that took place. The manager that assisted you with your purchase has apologised and the company then deposited funds to you for the fuel and cleaning of the car. We however do apologise for that inconvenience but the vehicle was delivered to you and it became dusty during the delivery. The driving company should have taken it for a clean before delivery but our company has dealt with the the matter.
We are aware that you encountered some difficulty with your vehicle whilst you were away from Cape Town and drove to Durban. The after sales department then assisted you in Durban and the vehicle was repaired there in Durban. We are still assisting you. However this does take time.
We trust you understand and we have made contact with you today already.
Kind regards,
BNA management team
We trust you are well. We followed up on the events that took place. The manager that assisted you with your purchase has apologised and the company then deposited funds to you for the fuel and cleaning of the car. We however do apologise for that inconvenience but the vehicle was delivered to you and it became dusty during the delivery. The driving company should have taken it for a clean before delivery but our company has dealt with the the matter.
We are aware that you encountered some difficulty with your vehicle whilst you were away from Cape Town and drove to Durban. The after sales department then assisted you in Durban and the vehicle was repaired there in Durban. We are still assisting you. However this does take time.
We trust you understand and we have made contact with you today already.
Kind regards,
BNA management team
MN
Moonsamy N's updateReviewer Update
28 Feb 2022, 20:38Good day BNA management team
Whoever the manager is that stated they deposited funds into my account to reimburse me for the cleaning and refueling of the vehicle is talking absolute bull. I was advised that the service provider will reimburse me but that never happened and i believe they no longer provide a service due to them damaging vehicles. Please provide me with a POP to say funds were deposited into the account. And yes after i placed my issues on this platform i got a speedy response from the warranty center. my question is how does a vehicle which went through a bumper to bumper check break down 3 times in 2 months and sell a vehicle with no central locking keys but a spare key, broken hub caps , missing fog light covers and the list goes on and on. i have all the paper work watsapp chats requesting the repairs be done but fell on deaf ears.
Whoever the manager is that stated they deposited funds into my account to reimburse me for the cleaning and refueling of the vehicle is talking absolute bull. I was advised that the service provider will reimburse me but that never happened and i believe they no longer provide a service due to them damaging vehicles. Please provide me with a POP to say funds were deposited into the account. And yes after i placed my issues on this platform i got a speedy response from the warranty center. my question is how does a vehicle which went through a bumper to bumper check break down 3 times in 2 months and sell a vehicle with no central locking keys but a spare key, broken hub caps , missing fog light covers and the list goes on and on. i have all the paper work watsapp chats requesting the repairs be done but fell on deaf ears.
MN
Moonsamy N's update28 Feb 2022, 20:38
Reviewer Update
Good day BNA management team
Whoever the manager is that stated they deposited funds into my account to reimburse me for the cleaning and refueling of the vehicle is talking absolute bull. I was advised that the service provider will reimburse me but that never happened and i believe they no longer provide a service due to them damaging vehicles. Please provide me with a POP to say funds were deposited into the account. And yes after i placed my issues on this platform i got a speedy response from the warranty center. my question is how does a vehicle which went through a bumper to bumper check break down 3 times in 2 months and sell a vehicle with no central locking keys but a spare key, broken hub caps , missing fog light covers and the list goes on and on. i have all the paper work watsapp chats requesting the repairs be done but fell on deaf ears.
Whoever the manager is that stated they deposited funds into my account to reimburse me for the cleaning and refueling of the vehicle is talking absolute bull. I was advised that the service provider will reimburse me but that never happened and i believe they no longer provide a service due to them damaging vehicles. Please provide me with a POP to say funds were deposited into the account. And yes after i placed my issues on this platform i got a speedy response from the warranty center. my question is how does a vehicle which went through a bumper to bumper check break down 3 times in 2 months and sell a vehicle with no central locking keys but a spare key, broken hub caps , missing fog light covers and the list goes on and on. i have all the paper work watsapp chats requesting the repairs be done but fell on deaf ears.
BNA MOTORS's replyOfficial
25 Oct 2022, 09:01 Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please could you contact me at *** or call our team at *** WhatsApp friendly
BNA MOTORS's reply25 Oct 2022, 09:01
Official
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please could you contact me at *** or call our team at *** WhatsApp friendly