Bad after sales service with BNA motors Parow

This is the worse after sales service I have experienced. After bringing our car in for repair in January 2025, their workshop staff took joy rides with our vehicle. After we escalated the matter we were told that they will follow internal process and reimburse us for the fuel and repair the damage. We have been struggling since the 30th of January to have the damage fixed. Contacting After sales is useless. Going to the workshop they spin yoy stories but nothing gets done. The managers are never available and if we don't call and message they are silent. They read messages on the business WhatsApp without replying which is totally unprofessional and I feel like we are being treated like this cause we are not white. I am currently sitting in their office again today with no action being taken, no sense of urgency to out issue at all.