Pathetic service

I took my vehicle for a service on 25/09/2018.Dropping the vehicle off the morning with the Goodwill was not my best experience,had to wait whilst he was busy taking phone calls booking in my vehicle for the day. I received a call later in the day that my vehicle is ready for collection and i arrived at the workshop only to receive it 1h30min later(vehicle was not ready). When the vehicle the boot cover was broken since they had to replace the boot lock that ceased.I wasn’t very happy however he promised to replace it(the part would arrive on the 04/10/2018). I followed up on the 11/10/2018 to find out what is happening and I’m am still waiting on Goodwill T**** to call me back......