BMW ZAMBEZI AUTO

Good Day

Ive been a customer of BMW Zambezi since 2013 and i have two cars which regularly got serviced there.

People Like Hannes and Fatima in their Services Department are fantastic but since their new manager started last year - they lost me as a customer.

IN short my 2013 Mini Countryman S has been out of warrantee for a few years now but i have opted to keep the car. During last year and late 2017 BMW Zambezi auto worked on a jerk that my car was experiencing. After close to R20k of spend on this, they came back to say the issue is actually that i dont drive the car fast or far enough for the make and model. When taking this up with the new manager on the day they overquoted me for a service he said i am lying WITHOUT CHECKING MY CAR's HISTORY ON THE SYSTEM

I then contacted the Dealer Principle - and guess what nothing came of it.

In December my newly bought (at BMW Zambezi second hand side) went in for a standard service. The service manager was the superman of unprofessionalism. I was told late about being able to get an appointment, i was **** about having someone to take me home, etc, etc. Best of all when the car was given to me it was without a gear nob. The sales guy made it clear that i brought the car in like that.

Again the manager - who is as useful as a third elbow made sure i understand its my car that came in that way. When speaking to the DP again he said he would investigate and again nothing.

Since then ive been taking my cars to another BMW dealership. But i have lost so much money and energy on these people. Im sure the dealership will find itself struggling shortly with service members like that...