Bad service

Good day

The level of service i got from your brand is disgusting and embarrassing. I was so angry and upset after visiting this branch

I drive a mini myself and went te get a quote for a service for my car. After walking in to your showroom no one greatest you or acknowledge you and you stand around like a fool and everyone walks by you. No service at ALL.

Finally i had to ask someone where to go. I found Victor Musesi who printed a paper while on his mobile phone and told me to go there and ask parts to work out labour

I walked over to parts where the guy just looked at me after asking him about the service of my car. Like im disturbing him. After 15 min he told me to go back to Victor for him to print one paper. Not impressed!!!!!

Victor told me to take a seat and here is where it all went wrong. I waited 25 min just for a paper of the service estimate. This is unacceptable and ridiculous. How does it take 25 just to print a paper after i did everything myself going to parts waiting there and then took everything back to him.

While waiting no one asks if I've been helped ,do i need anything.

It put me so off the brand of Bmw and how it treats its customers its totally unacceptable

After making a huge drama and said its 25 min im waiting for a estimate a lady finally printed the paper and said sorry for taking so long, really. 25 min just to print one paper.

You need to do something about it. The way i feel now i don't want anything to do with this brand and im very disappointed with the service i got You need to take this up with the branch because its unacceptable and totally ridiculous!!!!