1 reviews | Active since Jan 2017
The worst experience ever.
I bought a car from BMW Used Cars Club Fountains on the 22nd of June 2018. When I collected the car it didn't have a spare key and license disc was expired. Salesman (Phemelo) promised to sort them out the following week. The following week he collected the car on Friday (29th June 2018) and kept the car with him until 6th of July 2018 (The whole week). He sent me an email on the 5th of July 2018 saying that the car is ready for collection, I can come on 6th July 2018. I did collect the as per his request.
On Sunday (8th of July 2018) I realized that the license disc is still the old one which expired on the 31-01-2018. That time the permit he gave me on the collection date is expired on the 7th of July 2018 (Risk: Should I get involved in an accident am on my own, insurance will not pay).Okay, On Monday (9th of July 2018) I called his Manager explaining the siuation and she came back to me saying that Phemelo the Salesman says that he's got the license disc with him, he will deliver to it to me in the next 3 hours. Guess what? The guy delivered the Permit, really? Didn't he say that he's got the disc with him?Okay I took the Permit. Fine....Come after work on the same day (9th of July 2018). I start the car on the parking lot and I try to push reverse and nothing happens (it was like all the gears locked). I tried for almost 45 Minutes. I called his Manager again she promised to phone me back and she never did. Eventually the gears worked after 45 minutes. I phoned Phemelo again and he promised to come collect the car on the 10th of July 2018.
During that period he had the car for the whole week I asked him about the service book, he said it's with him and it's updated, I even asked if the car went for 45000km and he said YES. I phoned KIA to enquire about the service history of the car and they (KIA) told me the last service on their system was at 26000 KM which makes sense now that I had issues with clutch today (9th July 2018). Clearly the car was not going through a proper service at KIA. If it went for proper service obviously I was not going to have issues with clutch at all. It's the third time experiencing clutch issue. The first and second time I didn't really take it serious but now I see that I will have serious issues with clutch kit probably after few months or so.
It's not even a month with the car and I already encountered issues, will I survive with the car for the next 6 years? Well I doubt because BMW sold me a car that got issues already.
When I bought the car from BMW I thought I will have a peace of mind as it's a well known and reputable dealership. Well it doesn't seem so.
Guys please be careful when you buy a used car from BMW Club Fountains, once the bank make a payment then YOU'RE ON YOUR OWN.
