HORRIBLE SERVICE FROM BMW CLEARWATER!!!

I have purchased a 2013 VW Golf 7 GTI(DW29GFGP) from BMW Clearwater on the 31/05/2019, Sales person (Elias Dube). I was advised that the vehicle has spare key before the sale. The day after I took the vehicle a keyless warning appeared on the vehicle display, I immediately took a picture of this and WhatsApp it to Elias Dube and he responded by telling me that BMW Clearwater will have this issue resolved and that he would contact me to bring the vehicle to the BMW Dealership. A month passed and I still haven’t received any feedback, I then messaged Elias Dube to follow up on the License Disk, Spare key and the Keyless issue which was supposed to be sorted and he once again said that he will call me to have the vehicle booked in and that BMW Clearwater will have a New key made for me at VW Constantia Kloof seeing that they cannot recover the spare key from their client. Another 3 weeks passed and still no response, I tried calling Elias several occasions but no luck, then I messaged him and when he rep**** with an attitude and being so rude. I am very unhappy and disappointed with the service I received from BMW Clearwater right after the Sale was concluded. This is NOT how customers should be treated.