They don’t even deserve one star

I unfortunately hit a pothole on Saturday afternoon and BMW towed my vehicle as it was not drivable. On Monday afternoon I called to find out whether they’d processed my tyre cover claim, which they had not because they had loadhedding the whole day (which I understood). The following day they sent the wrong picture of the tyre to Pinnafrica resulting in my claim being rejected. I intervened and sent the underwriters the picture I had taken which CLEARLY shows the cut on the tyre (time stamp and everything).

Pinnafrica advises that they are happy to process the claim as long as BMW confirms that it’s the same tyre - it took Stacey (the service adviser from BMW) until Wednesday to just confirm this.

It gets better - BMW then updates that my vehicle is at 120 000km (which my vehicle is faaar from) again pinnafrica advises them to amend this on the system and it takes another day just to do this.

On Friday I’m finally advised my vehicle is ready for collection, I arrive at BMW and they’ve put in an old scratched rim that looks nothing like mine. They undertake to change it. In the afternoon my partner went back to pick it up and the vehicle is not driving properly and turns out the shocks and shock mountings are broken which means the vehicle was never assessed when it arrived at Supertech. All in all it took a week just to get a new tyre and fix a slightly bent rim and then to discover upon collection that there’s more wrong with the vehicle.

I am absolutely appalled at the service I have received. I’ve always heard rumours that Supertech PMB was terrible but now I can finally attest to their incompetence.