Extremely Disappointed with BMW Bloemfontein's Negligence and Manager's Attitude

I recently had a rather unpleasant experience with BMW Bloemfontein that has left me deeply disappointed and frustrated. My car was brought in for a recall on the steering airbag, and I went to collect it, only to discover a shocking disregard for my vehicle's well-being.

To my utter dismay, I found my car parked on a curb when I arrived. Worse still, my beloved original BMW carbon fiber diffuser was resting directly on the cement curb, causing potential damage. It was evident that the parking attendants had shown a complete lack of care and attention while handling my vehicle.

Upon bringing this matter to their attention, the staff quickly moved my car as if to hide their negligence. Luckily the service department and a technician employee had witnessed the incident before the car was moved. It is deeply concerning that such an incident occurred and that it was attempted to be concealed.

However, the most disheartening part of my experience was the attitude displayed by the manager on duty that day, Donald Theron. Instead of demonstrating genuine concern and taking responsibility for the mishap, Mr. Theron exhibited an appalling attitude. He engaged in a confrontational and unprofessional manner, dismissing my concerns and belittling the situation. Instead of offering a sincere apology, Mr. Theron engaged in a pointless back-and-forth conversation, completely disregarding the gravity of the situation.

As a loyal customer with six BMW M performance cars to my name, I expected a higher level of service and professionalism from BMW Bloemfontein. Unfortunately, this incident, coupled with the manager's disrespectful behavior, has left a lasting negative impression on me. I had trusted this dealership to take proper care of my valuable vehicles, but this incident has shattered my confidence in their ability to do so.

It is with great disappointment that I must declare that I will never again entrust my vehicles to BMW Bloemfontein due to the appalling attitude displayed by the manager, Donald Theron. I urge potential customers to consider alternative dealerships in the area that prioritize customer satisfaction and take responsibility for their mistakes.

I sincerely hope that BMW Bloemfontein takes this review seriously and implements measures to improve their customer service and ensure such incidents never recur.