Stay away from Donford BMW

I have had it. 4 weeks ago i dropped and damaged my BMW key. After taking my car in for a diagnostic at Donford BMW Somerset West, i had to take my car in a few days later for them to get the key information from the car so that they can send it of to JHB to be coded, i was then promised that it will take no longer than 4 days... Well 4 weeks later and I'm still without a key that has now decided to stop working all together. On thursday I phone Donford BMW Somerset West to ask if they have any news, my car is not starting due to the broken key and i have very important meetings to attend in Cape Town CBD ... after informing me the key is coming from Germany and there is a back order i requested a courtesy car to which they rep**** sorry but we only give courtesy cars to cars still in service warranties, at this point I just lost it. On the phone with BMW SA finding out what's happening i find out that although i made the payment for a new key the Thursday because you have to make the payment before the order, which I understand, my car standing with them the entire Friday the key was only ordered the following Wednesday, not only that but if you car has reached a certain age certain parts aren't kept in SA anymore and needs to be ordered from Germany and this takes longer.. which no one told me. Back on the phone with Donford Bmw Somerset West again im now fighting coz i need a courtesy vehicle for my meetings the weekend or they have to cover my Uber coz this is on them. After being send from pillar to post telling me the VP in not there today i can come see him the friday I eventually end up speaking to the VP who promise me he will see what he can do a few hours later i get a phone call to inform me they will give me a car but i have to have it back Monday morning. So i go to collect the car and I am given a manual car, im 28 and i have never driven a manual in my entire life i conveyed that i am not able to to which i get a reply its all we have its easy just use the clutch not wanting to sound ungrateful i take the car needless to say i did not end up using it much and i had to take an uber to town coz I'm not going to drive something that I'm not fami**** with in stormy weather to town and back. Upon returning the car on Monday i was told that they don't have an ETA on my key and it can take another few weeks. Here I am i paying R4500 for a new key and still left stranded and because i didn't buy my BMW from this dealership and because its out of service warranty I'm regarded as not special enough but they still took my money whilst i have to be without a car for how long i don't know and i don't even get a sorry let alone a courtesy vehicle to use in the meantime so if possible take your business to another BMW or agent and not Donford BMW