***********, unprofessional & incorrect service

In May this year, i had a coolant leak on my 2010 bmw 335i. I booked the car in to SMG as the water pump was still under warranty. I was told that they would have to diagnose the problem before the pump could be replaced. I dropped the car the morning only for them to take the entire day and refute my claim.

The workshop manager, Walter, said that due to a minor oil leak and oil going into a plug of the water pump it caused the pump to short out and burn. I disagreed with this diagnosis as i did not feel it was valid. Needless to say i got a 2nd opinion and found out that infact the oil leak had no contributing fact to the water pump leaking. So only think that it seems is, if it's a warranty claim and the dealership has to pay, they will look for any excuse not to cover cost even if the customer has gone and done all steps in alignment with there policies.

Unprofessional, *********** and totally ******** staff especially coming from a workshop manager.