Yolandi Pennekan customer relations manager Pathetic attitude

Yolandi Pennekan who is the customer relations manager at BMW sandton has absolutely 0 customer relation skills. Her condescending arrogant attitude towards me was extremely shocking since my vehicle has been with them for 23 days for a simple warranty issue and they haven’t been able to advise me correctly on the vehicle issues I was being mislead about about issues on my vehicle for the duration of its time at the dealership

The service advisor had failed to communicate the issues with my vehicle for more than 7 days she did not call or respond to my text messages asking for clarity and when she did finally decide to respond she felt that it was ok to bill me for items I did not approve as they were not even communicated to me in the first place

I them spoke to the customer relations manager Yolandi Yolandis failure to understand the situation was extremely appalling She does not provide solutions but was rather rude in the way she communicated with me

She should never be allowed to deal with customers

I have never experienced such attitude from a BMW employee in the many years of servicing my fleet of vehicles with them.

Bmw Sandton’s level of service has deteriorated terribly over the last few years