********* used car sales practice.

BMW Sandton and their used car sales team lies to clients about placing cars on hold whilst the client obtains finance. They told me on Thursday that another client had a hold on a car I was interested in and that that clients hold expired at 08:59 the next day. I was then next in line if that client failed to get a podium from their bank for the financing. That client missed the deadline and I was told that in one had 24 hours to get my podium or the car will move to the next client in line. I obtained an offer to purchase from the dealer to use to get my finance sorted. Whilst I ran around arranging my finance, I received a message from my sales agent, Lola Mashamaite, stating that they have cancelled the deal as the other client had come through with their finance. I met with the sales manager Eric Zacharie who said that their “hold” was not black and white. He said that they could change it based on client circumstances and other issues. I wasted half a day getting my finances sorted out, and my podium from my bank was sorted by 3 pm, well within the 24 hours but just after they advised my that they cancelled my offer. The used car section and sales team adopt ********* practices that is unfair to the consumer. Please do not believe anything they say to you because their only mission is to close the deal with the first person who gets their finance arranged. They will not tell you this as they don’t want you to walk away. They will tell you any lie to string you along. I recommend that you stay away from their used car section and sales team. I will be reporting them to the Consumer Protection ombudsman as well.