Poor service BMW Sandton.

I am having the poorest of service from BMW Sandton. My vehicle has been in for repairs for two weeks and I am not getting feedback from them. First, the service consultant doesn’t bother communicating with me, then customer relations manager, Ayanda Sibeko is not in today and when I enquired who is doing her job today, I was told “nobody”. After insisting on getting someone to call me back I was told that the workshop manager is busy and that he’d call me back shortly. I called back two hours later and after waiting whilst the phone rang for two minutes, I got cut off. No call back.