Poor service

As a first time BMW I don't know if I can buy a BMW again. My reason is as follows: ive purchased the car and requested the change of Motoplan onto the requested name in August 2023 at BMW Sandton. Thereafter, the car required a service, as soon as i received the signal for a service, i called BMW vereenging to schedule it on the first warning. They being difficult on thebphone said it can only be done if i changed the motorplan and sent the car for a qaulity check. They requested a host of documents and i was traveling overseas. Upon my return i immediately scheduled the service and gave them all the docs only to realise and recall that i requested this a year ago from BMW sandton. I obliged by sending it for the check and just so the service can be done. They called me to say i should send the info and pay the amount for the change and i will get my car. The moment i said that it was supposed to be done by BMW Sandton, Juanita from BMW vereenging became aggresive and said that you cannot get YOUR car until the transfer of the motor plan is done (i shouldve contacted law enforcement). She further added that my motor plan is null and void because of some tecnicalty. All this after i said it was done! My car went in on Thursday and I am left stranded without any mode of transport in Arcon Park from Thursday to Monday as they refuse to sort out the motor plan and return my car with everything in tact.

I also called BMW Sandton and spoke to Ayanda, gave her all the docs AGAIN after giving it in 2023 to which she said she will sort it out immediately. When I called back, 'she was busy' and never returned the call until 17h00. This is really sad for BMW.

Very unhelpful, no courtesy car offered. I'm being treated as a customer who's committed a crime. This is very poor.