Not rest until its resolved

Subject: Urgent: Disappointment with Services from Dada Motors My name its Sandisiwe Phiri *** *** Dear BMW Customer Service, I hope this message finds you well. I am writing to express my deep disappointment and frustration with the service I have received from Dada Motors, particularly from Danny at their Potchefstroom branch. Despite my loyalty and significant business with your company, I have encountered a series of unacceptable issues that have left me profoundly dissatisfied: 1. **Deceptive Information on Motorplan**: Danny assured me that my vehicle had a motorplan valid for two years. However, when I visited BMW, I discovered that the motorplan had expired. This misleading information has caused me significant inconvenience and financial strain. 2. **Unprofessional and Rude Conduct**: When confronted about the expired motorplan, Danny was not only unhelpful but also extremely rude. He bluntly stated that his bosses would not agree to provide any assistance, showing a complete lack of professionalism and customer care. 3. **Misrepresentation of Monthly Instalment**: I was informed that the cost of the motorplan was included in my monthly instalment. This has turned out to be untrue, further exacerbating my dissatisfaction and financial burden. These issues have severely damaged my trust in BMW and its associated dealerships. I now find myself in a situation where I must pay for services that I was led to believe were covered, which is both unfair and distressing. Given these circumstances, I urgently seek your advice on the best course of action. Should I consider canceling my deal with BMW due to this breach of trust and poor service? I expect a prompt and satisfactory resolution to this matter, including any possible compensation for the inconvenience and additional costs incurred. Thank you for your immediate attention to this serious issue. I look forward to your prompt response. Sincerely, Sandy