BMW’s poor customer service

I took my car in for its normal service for an oil and filter change which usually is done by 3pm. I received a miss call from the service department around 1pm and when calling back I was informed my service handler had knocked off early and someone else would be assisting me so I should expect a call soon. When it reached 5pm with no calls or updates whatsoever I called in only to be told that no one knows where my car is. After further investigation they informed me that my cars service is still not complete and everyone had knocked off so I couldn’t even drive it home as I had no other transport home.

I received poor service and communication and this is just not what I have come to expect from BMW Sandton and Jan. If I hadn’t called in to follow up then I would’ve never known the status of my car. I’m highly dissatisfied as Jan who was then assigned my service then proceeded to knock off without providing a resolution and I was forced to use public transportation to go home