1 reviews | Active since May 2020
BMW Sandton Mediocre and Special Service to Certain Customers
BMW Sandton’s service has been reduced to mediocre and/or no service to some customers/clients or whatever they call us.
Their customer agents and customer assistant agents email clients/customers for a vehicle that is due for service to be booked in accordingly, which is what happened with regards to my car. I requested for a service on my car for 21st April 2023, the agent says they can only assist on the 25th April 2023, I accept. On the 25th April 2023 at arrival the car is not on the list however they explain that it might be due to a printing error, they take down the details of the vehicle and guide me to the waiting area to be assisted, subsequent to assisting all clients/customers waiting in the same area, the service department team and all other staff ignore me and those at the service department reception area chat away until I request the transport coordinator to ask them why am I not being assisted.
When there is delay to respond to the transport coordinator, I ask all these people, why am I not being assisted and the one in a red dress says the colored one with dusty hair who did not even tell me who she is, will assist me. She then throws a tantrum by asking the guy at the door why did he not tell them about my car, the guy at the door explains that the paper was with all other vehicle papers for them to attend to and then I defend the guy at the door because he has done his job and all the chatters failed to do theirs.
The service consultant with no name assisting me insists that I did not book in my car, I then show her emails on my phone with their customer agent who seems to be the person that might have forgotten to complete the booking process and she gives me attitude - still not introducing herself but concluding her process by pointing to the documents that I needed to sign which I had to ask her to explain what am I signing for!!!!!
After that I requested the transport coordinator to get me someone to take me home, since I left BMW Sandton this morning at 9am, the rude service consultant with dusty brown hair has not called me to update me regarding the progress of service on my car and it is now 17:20.
I then decide to text my favorite sales person in the dealership, asking her to provide me with the service department’s complaint contact details and she responds in the following manner;
“ Respectfully I understand that your vehicle was not booked in today and made our service department uncomfortable with your words. I really like you but please respect my people here too.”
The above is without having asked me a thing, and I reiterated the same to her that I am extremely angry and disappointed at her attitude over and above to her people’s & I will not accept or tolerate transference of wrong behavior and responsibility thereof.
I still do not have my car!!!!!!!! And these people who are full of mediocrity have gone home clearly without an update and maybe with or without my car 🤷🏾♀️😡
Thanks to the customer relations manager, Ayanda Sibeko’s professional attitude and great interpersonal skills that I will receive a report sometime today.
Subsequent to the service department staff, specifically Innocentia displaying a continuation of unprofessional behavior, no understanding of customer service, ********* behavior and lack of integrity by lying that she tried to get hold of me to provide some sort of feedback and I guess no intention to give me my car back at all because maybe she did not actually create ab order for the car to be worked on at all or 🤷🏾♀️
All this after her showcase of giving me special treatment for special customers who deserve out-of-order customer service with a stinking attitude towards me and her colleagues as she attacks and tries to bully another colleague into acknowledging that he caused the service department to chit chat and ignore without the intention of giving me service at all!
Is the display that Innocentia Pillay gave a representation of BMW Sandton’s values and lack of service to some customers and not others because the special treatment I received has resulted in my disgust for the brand, the BMW brand!!!!!!!
Thanks to the customer relations manager, Ayanda Sibeko’s professional attitude and great interpersonal skills that I will receive a report sometime today.
Subsequent to the service department staff, specifically Innocentia displaying a continuation of unprofessional behavior, no understanding of customer service, ********* behavior and lack of integrity by lying that she tried to get hold of me to provide some sort of feedback and I guess no intention to give me my car back at all because maybe she did not actually create ab order for the car to be worked on at all or 🤷🏾♀️
All this after her showcase of giving me special treatment for special customers who deserve out-of-order customer service with a stinking attitude towards me and her colleagues as she attacks and tries to bully another colleague into acknowledging that he caused the service department to chit chat and ignore without the intention of giving me service at all!
Is the display that Innocentia Pillay gave a representation of BMW Sandton’s values and lack of service to some customers and not others because the special treatment I received has resulted in my disgust for the brand, the BMW brand!!!!!!!