Bad, Horrible and pathatic service

On Friday 21 June 2019 I took the car in after I have book the carat BMW Sandton Auto I was told that Colin will be my technician. I completed everything needed and I was dropped off at my work place and requested the pick up after the finish with the vehicle. At around 15:00 I called my wife to find-out if he has received and call from BMW, nothing. At 16:00 she calls me and advise that I should collect the car at the dealer. I called the dealer immediately find out what is the name of this. Apparently, Colin had a wrong number. I organized with him to arrange for pickup which isn’t far from the Dealer (1-2km). I waited and waited. I had to WALK to the dealer because it was getting late for my child at Creche. When I got to the dealer, I requested to speak to the Service manager and was told that he is Off Leave and asked for the second in command……..nothing. she kept me waiting……waiting and waiting until I called BMW SA which the gentleman (Mr. Solomon) told me that he will re-route the complaint to BMW Sandton because it has everything to do with service. They promised to call me back which they didn’t. I have had the problem with the same Dealership some years ago when did had Sanjay as the Service Manager and promised that all will be well. NOTHING……..they don’t care

Thabang Mafora ***