Auto body and Sandton auto - Poor service from repairs providers of Discovery car insurance

22nd Oct 2018: Day One with new service provider: Sandton Auto Arc: Knowing that discovery may not have given correct number, i proactively called Sandton Auto Arc at 12:51 PM on ********** . I was transferred from this number to booking department . The booking department was attended by Madam Kate. She promptly told me that the concerned person is busy now and the person will call me back. I asked for the name and number of the person so that i can call back in case i do not receive the call. Madam Kate flatly refused to share those details and said she is not allowed to share it but i will get i call for sure.

I then told her the delays i have had in getting bookings and she should at least take my car number or phone no to be sure it was correct. Hesitantly, she did take down the car number and then the phone number (only to realize that the one she had was again wrong).

Sadly, the whole day has passed no one has called. One more let down, One more lie and One more day lost in getting a booking . Hope someone will have some shame at the end of reading this and intervene.

When it reaches a point where we ask for service provider change, i get many call from discovery persons that they can do a conference call now and book it then and there. Is someone out there tomorrow to do a conference call between Sandton Auto and me to get booking done!!!!!