BAD Brand Commitment and Support

As a long standing customer of the brand I am disappointed beyond belief, actually more like ****ed off to a point of no return.

I chatted to a BMW Motorrad Staffer via the BMW Motorrad FaceBook page. Regarding a K1600 Grand American. Wanting to know if their actually was stock in ZA. Was informed that there was going to be a special on this Machine. Was then informed to wait till the coming week in which this special would be released. They were informed I could not wait till then as I had monies invested with a non BMW Dealer who could not deliver on their promise. I then asked if this was the special on the degusting metallic yellow bike and was informed that if I did not like to yellow I could order the Black one. Was sent the link and unable to configure to the Black machine. BMW Motorrad Staffer was advised not possible to order Black via the link and the BMW Staffer advised then to contact the dealer.

Contacted the Dealer, who was taken by surprise and requested a copy of the conversation. This was given. BMW Motorrad ZA turned round to say A) they have not clue as to which BMW Motorrad Staffer I had chatted to and B) this would be a build to order wait 3months with no indication of price until the bike arrives in ZA.

This is terrible, to say the least and extreme bad Brand commitment and support from BMW Motorrad ZA, that they are unable to deliver on their own promises.