Bad sale experience with BMW Kempton Park

My experience with BMW Kempton Park has been extremely disappointing.

Before purchasing my vehicle, I noticed that several standard components were missing, including the tool kit, wheel spanner, jack, cigarette lighter and ashtray. When I queried this during the test drive, the salesperson, Goodwill, informed me that the items had been removed by the dealership due to theft concerns.

Based on that explanation, I proceeded with the purchase and gave the dealership a week to prepare the vehicle for delivery. However, on the day of collection, the items were still missing. When I asked again, the story suddenly changed and I was told that the previous owner had not returned the items when trading in the vehicle.

This information was only disclosed after I had already signed the contract.

I was then promised that the missing components would be provided within a week. The only item I eventually received was a tyre pump. Since then, neither the salesperson nor the F&I department has been able to provide clear answers or a resolution.

What is most disappointing is that I paid a dealership price for a vehicle, not a “voetstoots” private sale. Missing standard components should either be replaced, disclosed upfront, or reflected in the vehicle’s valuation and selling price.

The issue is not just the missing items; it is the inconsistent explanations, unfulfilled promises, and lack of accountability after the sale.

Unfortunately, I feel that I was misled during the purchasing process, and I expected far better service and transparency from BMW Kempton Park.