Terrible service

<p>I recently booked in my BMW 320i for a service at BMW JSN in Bryanston and was most disappointed and shocked at their pathetic level of service. </p> <p>My two main concerns were my noisy engine and a rattling sound that happens when I drive just over 120kms, amongst other things. I made an appointment to drop it off in the morning before work but despite doing so and listing my issues with the car beforehand - I had to wait for about 30 minutes for the technician to look at my vehicle. I then I had to go through and test each issue with the technician despite him having the list.</p> <p> </p> <p>Upon me going through my issues with the car, this technician tried to assure me that each of my issues were not actually a problem and that my car was fine. I was highly irritated and insisted that they have a look anyway.</p> <p> </p> <p>To test my issue of the rattling sound when driving over 120kms, the technician drove my car, with me in it, at 7 30am on a weekday, at 130kms in a RESIDENTIAL AREA in Bryanston. I felt extremely unsafe. My question to BMW is : Who would fit the bill if he had met with an accident? And why is it that I had to endanger my life, the lives of other people (since he was driving like a maniac in a residential area) as well as the condition of my vehicle just to "test" my issue. Is there not a better way to service your vehicle without having to test each issue with the technician before dropping your vehicle off?? Before getting this car I had a Kia, and I had much better service from them. Totally put off bmw. Their service was a nightmare to say the least! </p>