Till to date i am still waiting and not getting any help..

my car was booked in at bmw fountains on the 16 July 2019 and the consultant who was helping me is Moses Mpinge, he said they will only need 2 days to diagnose and fix the outcome of the diagnose. Moses Mpinga did his own thing and told me to come fetch the car only to find out it was not even diagnose and the problems i explained to him on the car where not even looked at. After i complained Moses Mpinga told me to leave the car he will what he can do. @ weeks went by i heard nothing from bmw dealer at fountain and when i called i dont get attended too, until i decided to go there in person to speak to the supervisor. they borrowed me a car to use in the meantime while i though by the time they take their car back mine will be sorted. after a few days still not havingmy car back or receiving any communication from them, i send an email to their service customer department to complain about the poor service i am getting, the lady by the name of Brenda Thurley told me that they did me a favour by borrowing me a courtesy car as i was not derseving of it, and they demanded the car as it was booked for another client, and i ask my self am i not a client. after this complain my case now given to Libery Ngona to assist since Moses Mppinga failed. but to my suprise i find myself still chasing after them everyday and not receiving any feedback. Liberty kept on giving me different quoates and promised me that my car will be sorted soon. as this was putting so much strain and inconiencing me i therefore reported the matter to bmw South Afirca and send them all the emails i was sending to Liberty and his collegues. but to cut my story short till today i dont have a car and they make empty promises. just on moday when i told to go ahead and fix my car with the new quoatation received, i asked Liberty Ngona how long it will take he said they order the parts on the same say, have them thenext day and i will get my car on wednesday the 21 August.. i guess i am being treated like this because of the colour of my skin, because i have seen how they jump to help other races. i asked my husband to call them about the status of the car as i as tired of hearing different stories and lies, Liberty tried to avoid him but when my husband finally got to him he said the parts will take 7/14 working days. Now this is now a new story to me as that is not what he told me in the meantime i am still strugling and suffering, and not having a car has caused so much strain to my family and my kids had to miss creche as i must now leave home in the early hours of the morning to make it on time to work. BMW Fountains dont treat their customer with respect and they lie all the time even their so called customer department dont care about their customes. i am being taken for fool and treated unfairly by this dealer and have been put under a lot of stress.i guess i am being treated like this because of the colour of my skin, because i have seen how they jump to help other races.