Pathetic Service!!!

So earlier this year around Feb, I had my car fixed through their Gezina ARC. Part of the components replaced, was a brand new battery which was fully paid by my insurance which by the way has a 24 month warranty in place as part of the workmanship done on the vehicle.

3 months after having taken delivery of the car, a battery discharge warning light started flashing on the dashboard. I had this checked with another BMW dealership when my car was due for its service and to my surprise I was told by the battery is aged (2016). Went back to gezina ARC and they refused to have this checked instead referred me to their main branch in Fountains. I booked for an inspection as advised and took the car in.

On day 1 the service advisor (Brenda) told me they will run diagnosis which the cost will be on my own account. Only in the afternoon she calls to say the battery is faulty and will be taken back to the manufacturer for further "inspections"! I composed myself and patiently waited for the feedback on day 2 until on my own accord called in after midday only to be told the manufacturer is yet to charge the battery overnight. Brenda didnt give any indication of the way forward or what resolution would possibly be whatsoever, instead she is just evasive of my questions....pathetic!!!

It's day 3 and I'm here stranded with no car ahead of the long weekend. To the management I need the battery replaced urgently with a brand new in line with the warranty terms and conditions...this is an obvious resolution. I'm failing to understand what more stupid inspections you running on a faulty battery you provided.

THIS DEALERSHIP IS VERY *****!!! . Been back and forth even after repairs with certain parts not installed on the car intentionally