very bad service

Item: BMW Financial services
Rating: 1

ast April I bought a BMWX1 at Auric Auto and I have been told about subscribing a BMW insurance. I asked to have a fully comprensive insurance. 13 months later - that I need the insurance for the first time - I realized that is a very bad insurance that don’t even cover for the tyres. And this is just the end of it. Yesterday I called to open a claim in the morning. I spoke with Washington whom I gave my policy number. Instead of checking my policy conditions, he sent me an email with the do***ents I had to send. My printer was out of ink so I phoned back to get a word version of them so I could fill them online. Rep**** was “Off course”, but nothing ever arrived. Obviously I had to spent the all day going to Postnet to print them and going to the police to have the record. The total taxi I had to pay for was almost 600 zar (I live in a residential areas with no shops etc) I sent everything and I called. I have been told that Washington received everything and he would call me immediately to let me know. It was 4.45PM. This morning i was still waiting to receive the call (yesterday I tried to call back but there was an answering machine not even working). This is the worst service I ever experienced. Said that your service is really amongst the worse I have ever experienced (and I have BMW cars and insurances since I have a driving license)

Helpful (0)

Replies (0)