Unfair treatment and bad service and no communication

<p>I was advised that I can return my car voluntarily after being retrenched. I was told that my car will be assessed and I will be told the value of the car so I can make a decision whether I want to go ahead with the process of BMW selling my car or not. The assessment letter came back and the difference between the value of the car and settlement amount was just too big for me to pay so I asked to get the car back and continue paying the installments as I was doing before. BMW now does not want to give the car back, they are giving me options that were not communicated with me saying that I should pay the full balance of the car or write a proposal to say why I turned the car in and what changed now for their review. In addition they want me to pay for the installment and storage fees for the whole month that they have kept the car doing their assessment. They will then re assess me financially to see if I qualify for the car or not. All this information was not communicated with me before handing the car over. I am currently at their mercy to get my car back, and to make things worse i might be left with a huge debt should they decide to sell my car in case they reject my proposal...worse experience ever and very unprofessional not to communicate important details like that.</p>